Order & Shipping Policy
Thank you for shopping with us!
NOTICE: COVID-19 Orders.
Minimum order & Shipping Fee.
Bulk Order or Group-Buy.
Order Processing & Shipping.
Tracking Your Order.
Changing / Cancelling Order.
Other Questions / Feedback.
Due to COVID-19 business interruptions, there may be a delay on the dispatch of some orders. Please be patient & allow additional 1-2 days for delivery.
With limited staffing right now, we may not be able to answer your questions right away. If you have urgent needs, please put "URGENT" in the subject line when you email us at email@example.com & we will try to answer as soon as we can.
We are all in this together. We thank you for your support, your patience & understanding.
There is no minimum order for delivery island-wide in Singapore. We only charge a flat shipping fee of S$5 for any order amount.
We provide FREE DELIVERY for orders of S$55 & above.
An order can be delivered to one address only. If you require orders to be sent to multiple addresses you will need to place a separate order for each address.
Please make sure that your name, shipping address & phone number are full/complete. We will not be liable for delivery to the wrong address. In the case that the shipment is returned to us due to incomplete/wrong address or refusual of package by recepient, the shipping fee paid will not be refunded.
NOTE: No deliveries will be made to Sentosa, Jurong Island, Jurong Port, Changi Airfreight Centre, Changi Airport Transit Lounges, PSA Terminals, Military Camps/ Defence Complexes, Police/Special Ops/SCDF stations, Marina Bay Sands, prisons, restricted areas & other off-shore islands.
Yes, we do offer additional discounts for large orders to be delivered to one address.
If you're thinking of ordering more than $500 in one transaction, please Whatsapp us at 8875-0668 or email us at firstname.lastname@example.org to ask us for the current deals available. In your email/message, please leave your Name & Contact Number, so that we can call you if necessary. We usually respond within 1-2 business days.
We accept all major credit/debit cards & PayPal.
If you don't have a suitable credit/debit card, you can pay using PayNow/PayLah! too.
How to complete your order via PayNow/PayLah!
1. At Checkout, choose PayNow/PayLah! for method of payment.
2. Key in UEN - 201942046W (For Goodness Sake Pte Ltd) & pay your order amount.
3. For Payment Reference, enter "GREENDAY.SG Order"
4. Once paid, send us a Whatsapp & we'll process your order!
Whatsapp: 8875-0668 or use this link https://wa.link/4vjdl0
Sorry, we do not accept cash on delivery.
When an order has been placed, an order confirmation email will be sent to the email address provided at checkout. Please note that this only indicates that your order has been placed & pending to be processed.
If you notice any errors on your order confirmation, please Whatsapp us at 8875-0668 or email us at email@example.com as soon as possible to modify or cancel your order. We will endeavour to stop the order from being processed or shipped, but there is no guarantee that this will be done in time.
All orders are processed & shipped out within 1–3 working days upon payment confirmation. Order processing is carried out during working hours, Monday to Friday (9am-6pm), excluding weekends & public holidays. Orders placed after 6pm will be processed on the next working day.
We ship out all orders using standard courier services. Shipping transit usually takes 1-2 business days to reach your door.
As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information & a link to track your order online.
You can also track your order here (Qxpress Tracking No.):
The courier service will attempt to deliver up to 3 times at the address you have provided. Please ensure there's someone at home to receive the package.
If delivery attempts have failed, the package will be returned to us. In this case, we will refund you what you paid for the products but not the shipping fee paid. If you had qualified for FREE DELIVERY, we will deduct S$5 from the amount refunded to you.
If you have placed an order & would like to cancel or change it, please Whatsapp us at 8875-0668 or email us at firstname.lastname@example.org as soon as possible.
Please include your Name, Contact Number & Order Number in your email. We will endeavour to stop the order from being processed or shipped, but there is no guarantee that this will be done in time.
Unfortunately, Greenday Singapore is not responsible for lost/stolen packages or packages damaged in transit. However, we will work with you to quickly resolve the issue with our shipping company.
If you see major damage to your package or any other issues with delivery, please take a photo of your package before opening it & Whatsapp us at 8875-0668 or email us at email@example.com with your Name, Contact Number & Order Number. Don't forget to attach your photo to the message.
If you believe your package is lost or stolen, please contact us as soon as possible with your Name, Contact Number & Order Number (please be prepared to provide an alternative & secure address if a second delivery attempt is necessary).
If you notice an item is missing or a wrong item has been delivered, please also take a photo of the package contents & Whatsapp us at 8875-0668 or email us at firstname.lastname@example.org with your Name, Contact Number & Order Number.
Greenday Singapore reserves the right to limit or deny refunds & replacements.
We do not accept any returns or exchange if the products delivered are not defective & correctly match the order that you had placed (product variant & quantity).
For products that have been damaged, or a wrong item has been delivered, or an item is missing from your package, we will refund you in store credits equivalent to the value of the damaged / missing items once verified.
Kindly contact us at email@example.com.
We appreciate both positive & negative feedback, as long as you're not trolling us! We typically respond within 1-2 business days. We're looking forward to hearing from you!